Pre-Sales Consultation Process

1. Inquiry Reception

• Respond professionally, confirm our company's business scope and product types (genuine new/OEM/remanufactured engines)

• Collect customer info: Country/Region, company name, contact person, WhatsApp/Email, purchase intention (self-use/resale/long-term procurement)

2. Demand Confirmation

• Confirm core parameters: Engine model/part number, power (HP/KW), displacement, emission standard (Euro/EPA/Tier)

• Clarify application scenarios: Truck, bus, construction machinery, marine, generator set, mining equipment, etc.

• Verify supporting requirements & order details: Installation dimensions, product type, order quantity, delivery time, inspection needs

3. Technical & Quotation Support

• Provide suitable engine models and alternative solutions

• Send technical datasheets, dimension drawings, product photos & nameplate samples

• Issue formal quotation with trade terms (EXW/FOB/CIF/CFR), unit price, warranty, packaging and lead time

• Offer supporting docs: HS code, certificate of origin, commodity inspection certificate (if required)

4. Inspection & Order Confirmation

• Provide engine test videos, real photos and serial number verification

• Support third-party inspection (SGS/BV)

• Issue Proforma Invoice (PI) after confirming all details

5. Payment & Shipment

• Arrange production/stock preparation after receiving deposit

• Prepare full set of customs clearance docs (commercial invoice, packing list, bill of lading, etc.)

• Arrange shipment and send relevant documents to customer for customs clearance

6. Pre-Sales to After-Sales Handover

• Provide installation & commissioning guidance

• Establish customer file and follow up for long-term cooperation